Troubleshooting
Meta links, pixels, publishes, rejections—the usual suspects.
Remove and reinstall the integration, confirm Business Manager admin rights for the targeted ad accounts, approve app permissions explicitly, then try OAuth again—hi@AdCat .ai handles escalations needing server-side digging.
Allow up to ~24 hours for propagation, ensure the snippet serves on the trafficked URLs, reconcile pixel IDs inside AdCat vs Events Manager, and lean on Pixel Helper for instant verdicts.
Verify Meta connection green, billing method attached in Meta Ads Manager, policy-safe creative, verified pixel prerequisites when required. Send error screenshots plus correlation IDs—if provided—to support for Meta error translation.
Meta rejects for policy mismatches—prohibited claims, restricted industries, unrealistic guarantees, mismatched destinations. Appeal inside Ads Manager once creative or landing aligns with Policies Center.
Still need help?
Email hi@AdCat .ai — we reply as soon as we can during business hours.